What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    submitted forms are no longer being forwarded to my email account

    Asked by tamsinstanley on November 14, 2016 at 12:43 PM

    up until recently forms submitted were forwarded to an email address - this is apparently not working - could you let me know how to fix - I've gone back through the form and can't see any obvious things!!

    Page URL:
    http://www.contistudies.co.uk/work-submission/4539442103?preview=Y

    forwarded email email account submitted forms
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    JotForm Support

    Answered by BDAVID on November 14, 2016 at 01:07 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been removed from the bounce list, so this should solve the problem. In addition to this, please make sure to check in your spam folder for any JotForm email, and mark it as NOT SPAM:

    Let us know if you need more help, we will be glad to assist you.