submitted forms are no longer being forwarded to my email account

  • tamsinstanley
    Asked on November 14, 2016 at 12:43 PM

    up until recently forms submitted were forwarded to an email address - this is apparently not working - could you let me know how to fix - I've gone back through the form and can't see any obvious things!!

    Page URL: http://www.contistudies.co.uk/work-submission/4539442103?preview=Y
  • David JotForm Support Manager
    Replied on November 14, 2016 at 1:07 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    submitted forms are no longer being forwarded to my email account Image 1 Screenshot 30

    It has now been removed from the bounce list, so this should solve the problem. In addition to this, please make sure to check in your spam folder for any JotForm email, and mark it as NOT SPAM:

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    Let us know if you need more help, we will be glad to assist you.