Why I'm not receiving email submissions.

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    HeliocolWest
    Asked on November 14, 2016 at 01:21 PM

    Hello, so sorry to trouble you but our account has stop sending notifications again. I have removed the troublesome AOL email address from the list of recipients, so we shouldn't have any trouble going forward. In the interim, could you unblock our existing recipients? Thank you.

  • Profile Image
    Nik_C
    Answered on November 14, 2016 at 01:44 PM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 554 5.7.1

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. 

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.