What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving email submissions.

    Asked by HeliocolWest on November 14, 2016 at 01:21 PM

    Hello, so sorry to trouble you but our account has stop sending notifications again. I have removed the troublesome AOL email address from the list of recipients, so we shouldn't have any trouble going forward. In the interim, could you unblock our existing recipients? Thank you.

    Page URL:
    http://www.heliocolwest.com/contact-us.html

    receiving hello email aol email stop
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 14, 2016 at 01:44 PM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 554 5.7.1

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. 

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.