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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    E-mails not coming through from my Form.

    Asked by a1entrepreneurteam on November 21, 2016 at 05:19 PM

    As the A1 Entrepreneur Team I use info@a1entrepreneurteam.com e-mail address on my Form. I have tested the e-mail using the TEST EMAIL button and it works fine. I fill in the PREVIEW FORM and it doesn't work. Nor does the live website Form work.

    I have also cleared the BOUNCE LIST as well.

    Now that I think of it, I haven't received e-mails from my form for several months now and just thought it was lack of interest in my site.

    Any suggestions?

    Thanks so much

    Ian at A1 Entrepreneur Team

    Page URL:
    www.a1entrepreneurteam.com

    E-mails through not coming through preview form preview site
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 21, 2016 at 10:21 PM

    Since you have removed the address from the bounce list, you should receive the next emails successfully. I checked your account email history and it looks like the notification emails were sent successfully to your address. You can also check this on your end by following this guide: How to View All Your Form Email History

    Are these emails not found in your inbox? Can you please check your spam box to see if the emails were sent there? If they are, please mark them as Not Spam to resolve the issue. Also make sure that noreply@jotform.com is in your trusted senders list.

    Please let us know if the issue persists.
    Regards.