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  • Profile Image

    Test email going to wrong receipent

    Asked by pillarmarketing on November 22, 2016 at 01:59 AM

    Hi, the Emails > Recipients Tab> Test Email button sends the test email to the wrong recipient: see in action here: 

    http://somup.com/cDX318JIy 

     

    Thanks for any suggestions on how to get this working. 

    Page URL:
    https://form.jotform.com/63260922418151

    recipient email email TO Emails thanks
  • Profile Image
    JotForm Support

    Answered by emily on November 22, 2016 at 02:07 AM

    When you click on the Test Email button, the email will only be sent to the owner of the form, in this case your email address.

    If you want the actual recipient to receive the email, you have to make an actual submission to the form.

    If you have further questions, please let us know.

    Thanks.

  • Profile Image

    Answered by pillarmarketing on November 22, 2016 at 02:09 PM

    Thanks for the quick response.... I suggest you add a note under the button to explain that; otherwise it confuses people and makes them think it is broken :) 

    Also; this #2 recipient doesn't seem to be getting the form results after submitting the form.... the #1 recipient is. Do we need to approve or confirm recipients before it will send to them? 

    Thanks 

  • Profile Image
    JotForm Support

    Answered by Kiran on November 22, 2016 at 04:15 PM

    Thanks for the suggestion. For the second email issue, I see that there is a condition set on the form and so the email will be sent only when the condition set is true.

    Please try submitting the form by selecting the rules provided in the condition so that the email will be sent successfully.

    Hope this information helps!

  • Profile Image

    Answered by pillarmarketing on November 22, 2016 at 04:48 PM

    Oh yeah; I forgot about that part. :) Thanks! 

  • Profile Image
    JotForm Support

    Answered by Jim_R on November 22, 2016 at 07:08 PM

    We're glad you're all set and thank you for the feedback on this part:

    I suggest you add a note under the button to explain that; otherwise it confuses people and makes them think it is broken :)

    I agree that we don't have a note under the button that explains that, but after using the TEST EMAIL button, a notice will be displayed right beside the button that will show to which email it has been sent to (in this case, it will always be sent to the registered email associated with the account).

    Aside from that, this was also mentioned on our guide on How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

    Just open a new thread in case you have other questions :)