What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have more than 5 forms in my free account

    Asked by ELshba7 on November 23, 2016 at 12:50 AM


    I initially had my previous web developer set up my JotForms. When I joined, you all actually had implemented a max form limit, which I have no problem with as you have to get revenue from this platform.

    I have 3 JotForms on my website www.tbsportsentertainment.com:

    - Ticket Purchase Programs

    - Lyft / Uber Travel Requests

    - Prime / Platinum Registration

    But, there are other forms within my account. Do I need those or can I use to add additional JotForms I need to create? I didn't know if there was any technology within those not used in order for the others to keep working.





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    JotForm Support

    Answered by candy on November 23, 2016 at 04:50 AM

    Hello George,

    I have checked your account. Despite having a FREE plan, you have 15 active forms in your account instead of 5 as you can see the screenshot below:

    However, as you said you are an old JotForm user. We will still grandfather previous forms from current Free accounts, so you will still have access to all the forms on your account. You can keep receiving submissions and edit the 70+ forms on your account.

    You only need to upgrade to a higher plan if you want to create more forms, clone, or restore deleted forms. For more information about this, please check our article here: Upcoming Changes to JotForm Starter & Guest Plan Users: September 19, 2016.

    My recommendation would be to delete the unnecessary active forms from your account as you have said you need only 3 active forms.

    If you need more clarification, let us know.


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    Answered by ELshba7 on November 23, 2016 at 10:24 AM


    I just wanted to know if those are not in use, were they necessary, code wise, as I would set up those with new forms.

    But, I am definitely going to upgrade within the money, based on my current plans, which is not an option :)

    Thanks again,


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    JotForm Support

    Answered by Kiran on November 23, 2016 at 11:54 AM

    I have checked your account and see that there are 15 forms in it. Since the free accounts are limited to create only 5 forms, unfortunately, you cannot create any new forms in this account. Since your account is grandfathered, the current forms can be managed normally until you delete them. If you delete the forms in the account, you are still restricted to create new forms if the total forms are more than 5.

    You may upgrade your account to the appropriate plan that allows creating the number of forms. You can compare the subscription plan from our pricing page.

    Hope this information helps!