I can not receive test emails from my form

  • insightoptical
    Asked on November 24, 2016 at 2:19 AM

    Hi Olivia

    All of the test emails that you sent did go through. I tried a test email from the contact page from insightoptical. com and it still didn't.

    Can you please check from there?

    Thanks, mark. 

  • candy
    Replied on November 24, 2016 at 2:26 AM

    Hello Mark,

    Test emails should have gone to your account email eyeguy2c@aol.com. However, I have checked and I have seen that your account email eyeguy2c@aol.com was in our bounce list as you can see below:

    I can not receive test emails from my form Image 1 Screenshot 30

    That was the reason you did not receive test emails into your email address eyeguy2c@aol.com. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.

     

    I can not receive test emails from my form Image 2 Screenshot 41

     

    Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Please check, if you need more assistance do not hesitate to contact us.

    Thank you.