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  • Profile Image

    I can not receive test emails from my form

    Asked by insightoptical on November 24, 2016 at 02:19 AM

    Hi Olivia

    All of the test emails that you sent did go through. I tried a test email from the contact page from insightoptical. com and it still didn't.

    Can you please check from there?

    Thanks, mark. 

    Page URL:
    insightoptical.com

    Emails through going through check thanks all
  • Profile Image
    JotForm Support

    Answered by candy on November 24, 2016 at 02:26 AM

    Hello Mark,

    Test emails should have gone to your account email eyeguy2c@aol.com. However, I have checked and I have seen that your account email eyeguy2c@aol.com was in our bounce list as you can see below:

    That was the reason you did not receive test emails into your email address eyeguy2c@aol.com. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.

     

     

    Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Please check, if you need more assistance do not hesitate to contact us.

    Thank you.