How to re-send a submission to Salesforce?

  • Profile Image
    PBED
    Asked on November 25, 2016 at 08:35 AM

    Hi,

    Is there a way to get a completed form to resend the data through to Salesforce? We had a number that for various reasons didn't submit to saleforce and rather than someone filling the form out again I would prefer to find a way of resubmitting.

     

    I tried editing the form and clicking submit but this didn't seem to have the desired effect.

     

    Thanks

    Dave

  • Profile Image
    Rose
    Answered on November 25, 2016 at 09:47 AM

    Thank you for contacting us. 

    It is possible to edit a submission and submit it without any changing on it. However,I'm not sure if the data will be transferred to salesforce or not. 

    Let me check it and I will return you soon. 

    Thank you for your understanding.

  • Profile Image
    Rose
    Answered on November 25, 2016 at 10:09 AM

    Thank you again for your patience. 

    I tested in on my side and I can confirm that the data is transferred to the salesforce when you edit your form submission. 

    Regarding how to edit a submission, I added here two useful guides for you. 

    1. You can edit a submisison from your submission page.

    https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    2. You can add an edit link to notification and click that link when you receive a notification. 

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Hope, these would help you. If you have more questions, please do let us know. We would be pleased to assist you for any issue you may have.