What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Embedded form is crashing on our customers.

    Asked by kimloy on November 25, 2016 at 11:46 AM


    We are still experiencing issues with Jot Form, for the majority of our customers it works and they are able to upload all forms and photos fine, but we have had quite a lot of problems recently with customers claiming they have uploaded all the relevant documents but when it comes through to us these documents are missing.  This has happend with quite a few people now so we can assume its not an individual issue.

    Also a few people have complained that it crashes when they press send and they have upload everything again.

    Any help would be much appreciated.

    Many thanks 



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    JotForm Support

    Answered by BDAVID on November 25, 2016 at 01:39 PM

    It appears the the embed code of your form is conflicting with your webpage's code:

    Please try embedding your form with the Iframe code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    Let us know if you need more help, we will be glad to assist you.