- RensrentalsAsked on November 29, 2016 at 11:25 AM
We used DWOLLA in the past the allow our tenants to pay their rent online by transferring from their personal bank account to DWOLLA then DWOLLA would transfer the money into our Well Fargo property account. How can I still allow my tenants to transfer money from their personal banking accounts to our property management account using JotForm>
- JotForm SupportWelvinAnswered on November 29, 2016 at 12:26 PM
We still have Dwolla in our list of payment integrations. Please check and try to configure the integration in your form.
If you find some issues or if you have questions, let us know here.
- RensrentalsAnswered on November 29, 2016 at 12:44 PMI have linked my DWOLLA account to my new jot form account. How can I
ensure a smooth transaction for my tenants to pay their rent?
- JotForm SupportKevin_GAnswered on November 29, 2016 at 01:46 PM
Since you have already integrated Dwolla with your form then the payment will be processed, I have checked one of your forms and noticed the payment field is not required so your users may simply submit the form and by-pass the payment, this will only generate the submission, but payment will not be processed.
If you want that all your submissions to have a payment attached then you need to set the payment field as required, this way the payment will need to be done when the form is submitted:
Hope this helps.
- RensrentalsAnswered on November 29, 2016 at 02:44 PMTHANK YOU!!!!
- RensrentalsAnswered on November 29, 2016 at 02:45 PMWould you please double check my forms again? I want to ensure that our
tenants can easily log on make their payments.
How many payments can be made each month?
Is there a maximum deposit? If so, what is the magic number that we can't
exceed? Also, if there is a magic number - would our tenants be able to
make 2 transfers in the same day? For example, if our tenants monthly rent
is $6000 a/month but your max transfer is $5000 - can they make 2
transfers, 1 for $1000 and the other for $5000?
Do our tenants need to create an additional account in order to use the new
process? Will they need to create a JotForm account and then link their
DWOLLA account? If so, is there a tutorial on how they would do so?
- JotForm SupportKevin_GAnswered on November 29, 2016 at 04:15 PM
I have checked your forms and I can see the payment fields have been set to required now so the payment field will need to be done to submit the form.
About the number of payments that can be made monthly, since you're using a free account you're only allowed to receive 10 payments per month, if you want to increase the limit you will need to upgrade your account, currently this is the only limit regarding to payments, there is not a limit regarding to the monthly amount or similar since JotForm does not process directly the payment and this may be a limit on the payment processor you're using, if you want you could contact to Dwolla support and ask for their limits, here's the link: http://help.dwolla.com/
Here's also the link to our pricing page where you will find the limits per account so you can know what are the limits on the next plans: https://www.jotform.com/pricing
If you have any question, let us know.
- RensrentalsAnswered on December 13, 2016 at 10:44 AMKevin, I need help again! My tenants have tried logging into DWOLLA to
pay their rents and are unable to access our account. Please help! This
has not been a smooth transition. Is there a number I can call and have
someone walk me through all the steps?
Also, I can't find the pricing breakout for how many payments are allowed
each month. IT doesn't show that breakdown....or I'm completely missing it.
Thanks in advance,
- JotForm Supportashwin_dAnswered on December 13, 2016 at 12:13 PM
I'm sorry for the trouble caused to you.
Unfortunately we do not provide support over phone. I would suggest you to please ask your tenants if they are seeing any error message and let us know.
On your question on how many payments you can receive:
#1. Please note that in JotForm free account, you can only receive up to 10 payment submissions in a month. If you need to receive more payment submissions, I would suggest you to please upgrade your account. The following guide should help you how to upgrade your account: https://www.jotform.com/help/331-How-to-Upgrade-My-Account
#2. For the limits of Dwolla account, I would suggest you to please check the following URL: http://help.dwolla.com/customer/en/portal/articles/1203279-how-much-can-i-send-transaction-limits-?b_id=5438