What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I create a form that allows my tenants to pay their rent online

    Asked by Rensrentals on November 29, 2016 at 11:25 AM

    We used DWOLLA in the past the allow our tenants to pay their rent online by transferring from their personal bank account to DWOLLA then DWOLLA would transfer the money into our Well Fargo property account.  How can I still allow my tenants to transfer money from their personal banking accounts to our property management account using JotForm>

    create a form create how
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    JotForm Support

    Answered by Welvin on November 29, 2016 at 12:26 PM

    We still have Dwolla in our list of payment integrations. Please check and try to configure the integration in your form. 

    If you find some issues or if you have questions, let us know here.

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    Answered by Rensrentals on November 29, 2016 at 12:44 PM
    I have linked my DWOLLA account to my new jot form account. How can I
    ensure a smooth transaction for my tenants to pay their rent?
    ...
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    JotForm Support

    Answered by Kevin_G on November 29, 2016 at 01:46 PM

    Since you have already integrated Dwolla with your form then the payment will be processed, I have checked one of your forms and noticed the payment field is not required so your users may simply submit the form and by-pass the payment, this will only generate the submission, but payment will not be processed. 

    If you want that all your submissions to have a payment attached then you need to set the payment field as required, this way the payment will need to be done when the form is submitted: 

    Hope this helps. 

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    Answered by Rensrentals on November 29, 2016 at 02:44 PM
    THANK YOU!!!!
    ...
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    Answered by Rensrentals on November 29, 2016 at 02:45 PM
    Would you please double check my forms again? I want to ensure that our
    tenants can easily log on make their payments.
    How many payments can be made each month?
    Is there a maximum deposit? If so, what is the magic number that we can't
    exceed? Also, if there is a magic number - would our tenants be able to
    make 2 transfers in the same day? For example, if our tenants monthly rent
    is $6000 a/month but your max transfer is $5000 - can they make 2
    transfers, 1 for $1000 and the other for $5000?
    Do our tenants need to create an additional account in order to use the new
    process? Will they need to create a JotForm account and then link their
    DWOLLA account? If so, is there a tutorial on how they would do so?
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 29, 2016 at 04:15 PM

    I have checked your forms and I can see the payment fields have been set to required now so the payment field will need to be done to submit the form. 

    About the number of payments that can be made monthly, since you're using a free account you're only allowed to receive 10 payments per month, if you want to increase the limit you will need to upgrade your account, currently this is the only limit regarding to payments, there is not a limit regarding to the monthly amount or similar since JotForm does not process directly the payment and this may be a limit on the payment processor you're using, if you want you could contact to Dwolla support and ask for their limits, here's the link: http://help.dwolla.com/ 

    Here's also the link to our pricing page where you will find the limits per account so you can know what are the limits on the next plans: https://www.jotform.com/pricing 

    If you have any question, let us know.