Authorize.Net FAQs

See the most FAQs about Authorize.net and get the answers. Or directly learn from our 24/7 support team!

  • Is there any additional fee to collect payments via Authorize.net integration?

    No, we do not apply any additional transaction fee. However, every JotForm plan has a limit for the number of payments to receive every month. For more information about JotForm’s pricing plans, please click on the link.

  • How much Authorize.net gets?

    Transaction fee for payments collected through JotForm form depend on your Authorize.net plan, rate can be as low as 10¢. Here is Authorize.net transaction fee.

  • Do you provide test card ID to test?

    Yes, there is an option to test integration before going live. We provide a sandbox mode feature to run test cards and here is our tutorial for ‘how to test Authorize.net payment tool’.

  • Why am I facing PCI :: Error during transaction kind of an error?

    The most common reason for getting this type of errors is using incorrect credentials for integration. Please make sure to copy/retype your Authorize.net API Login ID and Transaction Key. Here is how to get the correct credentials for Authorize.net.

  • Can I process a refund for Authorize.net transaction using JotForm?

    No, you can not process refunds via JotForm. All transactions processed with your integrated forms should appear on your Authorize.net dashboard. You can easily review transactions and process refunds via Authorize.net dashboard.

  • I am using different payment processor on a form, how do I switch to Authorize.net?

    Only 1 payment field can be added to a form. So, in order to use Authorize.net, you would need to delete existing payment option from your form. No worries, most of payment settings should be automatically copied to Authorize.net tool, so you would only need to update payment credentials.

  • Can I have both Paypal and Authorize.net in one form?

    Yes, you can build a multi-payment form. Please follow our guide for multiple payment forms.

  • How to set up on an order form via Authorize.net?

    To set up an Authorize.net order form, you can add Authorize.net payment field and create products in it. Here is a guide for how to set up order form.

  • How to send invoice number to Authorize.net?

    It is possible to send an invoice number to Authorize.net for your form transactions using either a hidden box or a unique ID field. To do so, please open Additional Gateway Settings of Authorize.net wizard and enable Ask Billing Information to Customer. Then, you will see an option to select invoice number field:

    How to send invoice number to Authorize.net?

  • Can I collect credit card details to charge users later?

    No, collecting credit card details would not be possible, but using Authorize.net you can capture payment details to process a charge at a later date. Here is a detailed guide about payment authorization.

  • Is Recurring Payments available through JotForm & Authorize.net?

    Yes, in order to collect recurring payments, you can switch a Payment Type to ‘Sell Subscriptions’ within integration wizard. Our general help guide on selling subscriptions would be of help to complete further configuration. See our guide on ‘How to setup a recurring payment’.