Author

Profile Image Aytekin Tank is founder of JotForm. He currently leads the JotForm development team. He loves to hear from JotForm users. Feel free to shoot him an email at aytekin at jotform.com.


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2011 in Numbers for JotForm

January 13, 2012
We are all excited and fired up about 2012. We’d like to thank each of you for participating in the JotForm Story this past year. We thought this is also a good time to reflect on 2011. This was the best year we have had by far.

  • Doubled Our Userbase!
  • - Number of users: Increased from 350,000 to 650,000.
  • - Number of forms: Doubled from 1 million to 2 million.
  • - Number of emails we sent in 2011: 32 million.
  • - Number of form submissions: Doubled from 15 million to 30 million.
  • - Number of payment forms: Increased from 18,000 to 30,000.

We Built a Fantastic Support Team!
- Our support team increased from 1 person to 10 part timers who connect from different time zones. Our support team is now available at any time of the night, holidays and even weekends.
- We had 55,000 posts on our support system in 2011.
- Our average support response time went down from 10 hours to 53 minutes.
- Our support team clicked on the Panic Button 9 times which sends text messages to our developers to nicely wake us up at night. :)

We developed, developed and developed more!
- Number of JotForm Developers increased from 4 to 7.
- Number of New Version Releases made in 2011: 3600.
- Number of New Version Releases increased from 250 per month to 400 per month.
- How long it takes to release a new version: Decreased from 10 minutes to 40 seconds.
- Number of user tests we ordered from usertesting.com: 32.
- Number of automated selenium web browser tests we run at saucelabs.com: 10,000.
- Number of bugs fixed: 543.
- Number of user features requests completed: 89.
- Lines of PHP code in JotForm: Increased from 200,000 to 240,000.
- Lines of JavaScript code in JotForm: Increased from 70,000 to 110,000.

We Punished the Bad Guys
- Number of phishing accounts we suspended: 65,000.
- Number of massive DDoS attacks we received from angry phishers: 3.
- Threats defeated by our security proxy: 24 Million.

We Got Social
- We started our Facebook page, and we already have over 500 friends.
- Posts on Facebook have been viewed from over 40,000 people.
- Our Twitter followers reached to 1800.
- Our Twitter account now gets an average of 2 comments each day.

We made our infrastructure rock solid
- Our site is now running on 3 different data centers. We are ready to switch on the one in Europe.
- We hit the level of 100.00% uptime for the last few months according to Pingdom.
- Unique visitors served by our servers in 2011: 216 Million.
- Number of files served from our CDN: 349 Million.
- At Obama Facebook Live event, our servers were able to withstand hundreds of thousands of form views and 60 submissions per second.
- Number of unique crawlers that visit our site daily: 300.


From all of us here at JotForm, we wish you a healthy, happy and prosperous 2012.

Happy New Year!



17 Comments...


   
DarkUFO (January 13, 2012 at 09:05 AM)

Awesome!

Congrats guys


   
comproenelbarrio (January 14, 2012 at 04:35 AM)

Congratulations from Madrid, Spain. You grow and make us grow too. :)


   
cfnavyleague (January 15, 2012 at 01:16 PM)

Keep it up!


   
shaunnaylor (January 15, 2012 at 02:29 PM)

Well deserved Jotters


   
Rodrigo (January 15, 2012 at 03:15 PM)

Awesome! SALUDOS DESDE COSTA RICA, SU SERVICIO ES EXCELENTE.


   
Tim (January 15, 2012 at 04:32 PM)

The bigger you get! The better we all get.

Love you guys !!


   
angulus1 (January 16, 2012 at 02:05 PM)

Fantastic numbers!

JotForm has been a key to our success.

Cheers to many more years ahead!

Brandon


   
josecanelas (January 17, 2012 at 06:53 AM)

Obrigado pelo excelente serviço.


   
primitivefriends (January 17, 2012 at 01:38 PM)

Excelent job! I'm a newbie and this has been excellent! You guys rock! Now I understand why such a huge amount of new users! Your software is easy, simple and very professional. Thanks! Keep up the good work!


   
letwithease (January 19, 2012 at 05:29 PM)

Where can we vote for Jotform - you guys should be wining awards!


   
davidcarondc (January 19, 2012 at 06:41 PM)

This is exciting stuff! We love JotForm!

David Caron
Atlanta Video Production


   
hodashadad (January 23, 2012 at 05:19 AM)

فى واحد سرق ايميلى من على الموقع دة اعمل ايه علشان ارجعه


   
stefkozi (January 23, 2012 at 12:40 PM)

nice


   
Rebecca2012 (January 24, 2012 at 03:11 AM)

Absolutely sensational very handy tools and easy to work with


   
pollop (February 12, 2012 at 09:09 AM)

from spain to you OK OK OK


   
teamwork (February 14, 2012 at 06:59 AM)

I got the goose bumps by reading this info. Extremely inspiring !! Keep up the good work !


   
TENDERPOINT (May 29, 2012 at 08:09 PM)

From South Africa!!!!

You guys are doing an AWESOME Job!!!


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