Creating a workflow on ProcessMaker using Jotform

Creating a workflow on ProcessMaker using Jotform

Workflow for Jotform Email Request

Forms are a portal to send information from one place to another but oftentimes, merely sending data isn’t enough. When humans need to review and act on data, things can get quite complicated.

Typically if approvals are required around a form submission it will be received and forwarded to several approvers, creating a chain of clunky emails where things get lost in translation.

In this article, we will showcase how to easily create an approval workflow using an integration we built with one of the largest form builders on the web, Jotform.

Getting started

Note: You will need a free Jotform account to use this integration. Once you have created your Jotform account, simply create a form or use a test form so you can follow the tutorial. If you’re already a Jotform user, you’re ready to go!


Click “Add workflow to my JotForms”

If you’re a new user, your screen will look like this:

Communication Channel Selection Jotform ProcessMaker

This is the first of five steps to set up your workflow. In this step, you are simply selecting the notification channel you would like to use which is either email or Slack. For this tutorial we will use email. For information on how to set up a Slack-based approval workflow, please check out this article.

With email selected as default, simply click “Next.”

Step one: Connect your Jotform

This is a very important step where you connect your Jotform to the approval workflow. Here you can also use your Jotform variables to design what requests will look like.

  • Begin by clicking “Connect Jotform”
Creating a workflow on ProcessMaker using Jotform Image-1
  • A modal will appear as shown in the screenshot below. This screen will load all of the forms in your Jotform account. Select the Jotform you’d like to use for this approval workflow and click ‘Continue.’
Jotform Forms Viewer Page

Note: If you are a new Jotform user and have not created any forms in Jotform, no forms will populate here. Before you begin using Workflow for Jotform, please create a form in your Jotform account.

  • A list of variables from that Jotform will populate. Select the variables you’d like to use in your approval workflow and click ‘Continue.’
JotFrom Variable Picker Page

Now the variables from your Jotform will appear in your WYSIWYG where you can craft how the request should look.

Before crafting your message, please navigate to the requester email address dropdown and select the Jotform variable where the requesters email address is submitted.

Requester Email Address Dropdown

One more step before you can begin crafting your request message as well as the messaging in the event of an approval, denial, or reassignment:

  • Please set the approver email address field by manually typing in the email address of the first approver in the workflow.
Approver Email Address - Jotform
  • You are now ready to craft the request message.

Step two: Craft your approval request

This is the request that will be sent to the first approver whenever the Jotform is filled out and submitted.

  • As you can see from the screenshots above, your Jotform variables are already there so you simply alter the messaging to suit your needs as shown below.
Approval request Description

Now that the approval request has been crafted, it’s time to customize the response that requesters will get in the event of an approval.

Step three: Craft your responses

  • Begin by clicking “Next” which will bring you to Step 3 of the wizard.

Here you can use the same Jotform variables from the previous screen and craft the response you want requesters to receive if their request is approved.

Create Response Jotform ProcessMaker

Now your approval response has been crafted!

Note: On the bottom of this step you’ll notice a target action dropdown. In the event you would like to trigger another action if the request is approved, you can specify that here.

  • Now let’s move onto setting up our rejection response. We can use the same process we did in Step 3 to craft the response a requester will receive if their request is denied.
Request Denial - Jotform ProcessMaker

Note: Like Step 3, you can also specify a target action to trigger in the event of a denial.


Now let’s move onto the final step of setting up your approval workflow: reassignment. Any request can be reassigned as many times as needed until a well informed decision can be made. In the final step, we are specifying the message a requester will receive when their request is reassigned.

Reassign request - Jotform ProcessMaker

You’re almost done.

  • Click the ‘Create’ button and you’re only one step away from this approval workflow being ready for prime time.
  • After clicking ‘Create’ the action will be created and a modal will pop up with a webhook as shown below.
Modal with Webhook - Jotform ProcessMaker

All you need to do to finish setting up your action is copy this webhook and paste it into “Integrations->Webhooks” for the Jotform you are using as shown in the screenshots below.

  • Open up your Jotform account and navigate to the form you are using for this approval workflow. Click Edit Form -> Settings.
Screenshot of Integrations Page in the Settings of Form Builder
  • On the integrations page, search for and click on “Webhooks” as shown below.
Screenshot of Integrations Page Searching for WebHooks
  • Paste the webhook you copied from Workflow for Jotform into the webhook field in Jotform and click “Complete Integration.”
Screenshot of WebHooks Integration Page Clicking on Complete Integration
  • Click ‘Finish’ and publish your Jotform.

That’s it. Your approval workflow is ready to go! Visit to get started building approval workflows today!

Matthieu McClintock is Director of Product Marketing at ProcessMaker, a leading low-code business process management suite. A self-taught developer and former serial entrepreneur, Matt spends his free time traveling, playing guitar, writing, and working on his own software projects.

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