How to Properly Add, Change, and Test a New Email Recipient Address

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A common problem you may have faced is that you try to change your Email Notifications to have them sent to a different email address, only to find they’ve gone to your old email when you test it out.

This problem mainly happens because you are using the Test Email button, which by default is configured to send the email to the email address that is associated with your account and found under your Account Profile.

So, why does this happen when using the Test Email button?

How to Properly Add, Change, and Test a New Email Recipient Address Image-1

The email address you used to sign up for Jotform is the same email address used for your Account Profile. This is the same email address that is always pre-populated into any new form that you created.

To change and test your email recipient address properly is actually a very simple process. Please see the following instructions below:

  1. On the My Forms page, select the form and then click the Edit Form button.
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  1. Click Settings at the top, and click the Emails tab.
  2. Hover the notification and then click the Pencil icon.
How to Properly Add, Change, and Test a New Email Recipient Address Image-3
  1. Navigate to the Recipients tab, you’ll see the Recipient Emails there. You can edit, delete, or add a new one there.
  2. Click Save to save your changes.
How to Properly Add, Change, and Test a New Email Recipient Address Image-4
  1. Finally, all you have to do is preview your form, fill it out, and click the submit button. You should now notice your notifications arriving at the new email address you have specified. 

If you have any questions or if the emails are still not being sent to the right address, do leave a comment and we would be happy to assist you with your issue and help you get the right email to the right inbox.

Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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