Submission email not received

  • X2Catering
    Asked on November 30, 2016 at 3:02 AM

    Hi,

    Why is Submission email not received?

  • BJoanna
    Replied on November 30, 2016 at 5:22 AM

    I have checked email history log on your account and I saw that some email Notifications failed to be sent because recipient email address of your email Notification is in the bounce list. Our system gave following result:

    sales@xmascatering.com  is IN the bounce list 

    Reason(s) : smtp; 550-This message contains a virus or other harmful

    I have now removed it from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.