- X2CateringAsked on November 30, 2016 at 03:02 AM
Why is Submission email not received?
- JotForm SupportBJoannaAnswered on November 30, 2016 at 05:22 AM
I have checked email history log on your account and I saw that some email Notifications failed to be sent because recipient email address of your email Notification is in the bounce list. Our system gave following result:
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550-This message contains a virus or other harmful
I have now removed it from the bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
And this guides:
Please test your form and check if you are receiving submissions now.
Hope this will help. Let us know if you need further assistance.