What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission email not received

    Asked by X2Catering on November 30, 2016 at 03:02 AM


    Why is Submission email not received?

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    JotForm Support

    Answered by BJoanna on November 30, 2016 at 05:22 AM

    I have checked email history log on your account and I saw that some email Notifications failed to be sent because recipient email address of your email Notification is in the bounce list. Our system gave following result:

    sales@xmascatering.com  is IN the bounce list 

    Reason(s) : smtp; 550-This message contains a virus or other harmful

    I have now removed it from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.