What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I be notified when someone submits a jot form?

    Asked by sierrapromotions on November 30, 2016 at 06:27 PM

    I have gone through your tutorial, and I THINK I did it as directed, but I am not receiving an e-mail notification. Just to clarify, this is not to give the person submitting the form an e-mail. It is to alert me that someone has submitted a form. Thanks.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 30, 2016 at 10:55 PM

    I have checked email address of your account which is also set as recipient email address of your email Notification is in the bounce list. Because of that email Notifications failed to be sent. Our system gave following result:

    sierrapromo@att.net is IN the bounce list 

    Reason(s) : smtp; 553 5.3.0 alph146 DNSBL:ATTRBL 521<

    I have now removed it from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.