I have not been receiving email notifications

  • Profile Image
    alstitt
    Asked on December 05, 2016 at 07:12 PM

    I attempted to use the new IFTTT Jotform applett and now I am no longer receiving email notifications from my JotForm forms upon submit. I went back and turned off the applett but I'm still not receiving notifications. Forms haven't been used for over a week so the problem could have already been present and I wouldn't have known.

    Al Stitt

    408-772-8316

    al@stitt.com

  • Profile Image
    owen
    Answered on December 06, 2016 at 02:10 AM

    Hi Al,

    I have checked your email account and found out that it is in the bounce list. That is why you have been unable to receive notifications. Please see the reason why it ended up in the list:

     

     

    I have removed it off the list and you should be able to receive emails from JotForm as of now. You can also check whether your email account is in the bounce list or not. You can even remove it if it somehow in the list. Please read our guide about how:

     https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     In order to prevent further issues related with bouncing please read another guide of ours here:

     https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

     Please contact us again if you need any further assistance.