What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Error Notice

    Asked by Annalie on December 12, 2016 at 06:59 PM

    I am getting an error with my email that says that my email goes into your Bounce List. It is prompting me to change or remove my email. The email on file is my work email and it's been the same since I signed up for this account.  cannot change my email as I only use this account for work related purposes. It has worked for the last 2 years so not sure why it is bouncing now. 

    Please advice to how to make this email work.

    Thanks,

     

    Annalie

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    JotForm Support

    Answered by Helen on December 13, 2016 at 01:29 AM

    Hi,

    Thank you for contacting us.

    I have checked your e-mail address and it was in our bounce list.

     Reason(s) : 554 Denied [7b013475.0.18253560.00-1915.34762122.s12p02m035.{mxN}.net] (Mode: normal)

     


     The error message “554 Denied” means that we have rejected the message as spam.  This is either due to the content of the message or the reputation of the sending IP address.

     I have removed your receipent e-mail address in our bounce list. You can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

     https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues


    Please let us know if you need any further assistance.