Email Error Notice

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    Annalie
    Asked on December 12, 2016 at 06:59 PM

    I am getting an error with my email that says that my email goes into your Bounce List. It is prompting me to change or remove my email. The email on file is my work email and it's been the same since I signed up for this account.  cannot change my email as I only use this account for work related purposes. It has worked for the last 2 years so not sure why it is bouncing now. 

    Please advice to how to make this email work.

    Thanks,

     

    Annalie

  • Profile Image
    Helen
    Answered on December 13, 2016 at 01:29 AM

    Hi,

    Thank you for contacting us.

    I have checked your e-mail address and it was in our bounce list.

     Reason(s) : 554 Denied [7b013475.0.18253560.00-1915.34762122.s12p02m035.{mxN}.net] (Mode: normal)

     


     The error message “554 Denied” means that we have rejected the message as spam.  This is either due to the content of the message or the reputation of the sending IP address.

     I have removed your receipent e-mail address in our bounce list. You can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

     https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues


    Please let us know if you need any further assistance.