What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Monthly Inquiry

    Asked by formusite on December 13, 2016 at 06:26 AM

    would like to know if every month my forms renew themselves excluding them or not, for example: I have 998 forms and if in the next month they continue and I am entitled to 1,000 more forms, I wanted to make a database.

  • Profile Image
    JotForm Support

    Answered by John_Benson on December 13, 2016 at 07:25 AM

    I checked your account and you're under the Free account user. You can only hold 5 forms under the Free user. 

    If you're referring to the monthly submission, free user has a limit of 100 submissions per month. The counter will be reset every first day of the month.

    However, the total submission storage under the Free account is only 500. It means that you can only store 500 submissions in your account. For every submission exceeding the 500 will cause for the oldest submission in the account to be removed. 

    You can delete the submissions, but I recommend you to download it first because once you have deleted your submissions, it is not recoverable. 

    Please check this related guide: 
    How-to-Integrate-a-Form-with-Google-Drive
    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    If you need more clarification, please let us know. We'll be happy to assist you. Thank you.

  • Profile Image

    Answered by formusite on December 13, 2016 at 07:38 AM

    I'm going to hire the 1,000 plan. But my intention is to build a database up to the older forms. And I wanted to leave them in jotform over the months, and only when I need them, download the forms.

  • Profile Image
    JotForm Support

    Answered by John_Benson on December 13, 2016 at 07:46 AM

    Are you referring to 1,000 submissions limit per month under Bronze Plan?

    Yes, that is possible you also have unlimited total submission storage for your database. Here's a guide how to download the submissions: How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Hope that helps. Thank you.

  • Profile Image

    Answered by formusite on December 13, 2016 at 07:50 AM

    Okay, I will try, thank you!!