What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notification missing fields

    Asked by tuyo on December 14, 2016 at 03:24 PM
  • Profile Image
    JotForm Support

    Answered by Jan on December 14, 2016 at 03:40 PM

    I was able to replicate the issue when I cloned your form. Please try to delete the current email notification and then create a new one. Please refer to these guides:

    How-to-Delete-Notifications-Autoresponder
    Setting-Up-Email-Notifications

    Hope that helps. Thank you.

  • Profile Image
    JotForm Support

    Answered by Jan on December 14, 2016 at 04:59 PM

    No one is sent, e-mail, the subject is no problem. But the message is gone. Thank you.

    Please try to delete the current email notification. After that, please create a new one. You can just add the label manually in the email editor.

    Here's the result:

    Hope that helps. Thank you.