What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    500 Total Submission Storage

    Asked by golegup on December 15, 2016 at 10:39 AM

    Can you explain the Total Submission Storage limit?

    How does this work?  Is this the limit on number of total submissions that can be received by a free account? 

     

    If you delete the Storage Data, does this reset the Storage Limit?

     

     

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    JotForm Support

    Answered by Jan on December 15, 2016 at 12:07 PM

    The total submission storage is the total number of submissions stored in your account.  For example, you received 100 submissions per month within 5 months, then your total submission storage is equal to 500.

    For the Free plan, the total submission storage is limited to 500. However, you can only receive 100 submissions per month.

    Once you reach the total submission storage limit, the system will automatically delete the oldest submission. We suggest you monitor your total submission storage or export/download your submission.

     

    If you delete the Storage Data, does this reset the Storage Limit?

    Are you referring to the upload/storage space? If yes, then you need to delete the submission with attachments to clear your upload/storage space. Under the Free plan, you can only store up to 100MB. Here's a guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

     

    Let us know if you need further clarifications. Thank you.

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    Answered by golegup on December 15, 2016 at 12:19 PM

    thank you, yes, this answers my query.

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    JotForm Support

    Answered by Jan on December 15, 2016 at 01:25 PM

    Glad to hear that. Let us know if you have any questions. We are here to help you. Thank you.