500 Total Submission Storage

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    golegup
    Asked on December 15, 2016 at 10:39 AM

    Can you explain the Total Submission Storage limit?

    How does this work?  Is this the limit on number of total submissions that can be received by a free account? 

     

    If you delete the Storage Data, does this reset the Storage Limit?

     

     

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    Jan
    Answered on December 15, 2016 at 12:07 PM

    The total submission storage is the total number of submissions stored in your account.  For example, you received 100 submissions per month within 5 months, then your total submission storage is equal to 500.

    For the Free plan, the total submission storage is limited to 500. However, you can only receive 100 submissions per month.

    Once you reach the total submission storage limit, the system will automatically delete the oldest submission. We suggest you monitor your total submission storage or export/download your submission.

     

    If you delete the Storage Data, does this reset the Storage Limit?

    Are you referring to the upload/storage space? If yes, then you need to delete the submission with attachments to clear your upload/storage space. Under the Free plan, you can only store up to 100MB. Here's a guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

     

    Let us know if you need further clarifications. Thank you.

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    golegup
    Answered on December 15, 2016 at 12:19 PM

    thank you, yes, this answers my query.

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    Jan
    Answered on December 15, 2016 at 01:25 PM

    Glad to hear that. Let us know if you have any questions. We are here to help you. Thank you.