What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are not we receiving email notifications?

    Asked by DeluxeWindows on December 19, 2016 at 04:15 PM

    Jotform had our email on a bounce list.  I clicked to remove the email from the bounce list, as it is now working, but we still are not receiving JotForm messages.  Please advise.

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    JotForm Support

    Answered by Kevin_G on December 19, 2016 at 07:15 PM

    I have checked the log for the email addresses that you're using in your forms and I can see the emails are showing now, you can also check the email history on your end by following this guide: How-to-View-All-Your-Form-Email-History

    What I would suggest you is to check this guide so you can know why emails may not be sending: Why-I-am-not-Receiving-Email-Notifications

    You could also check your junk and spam folder, if you find the emails there, please mark them as not spam so they are not moved to these folders when received. 

    Also, if the problem still persists may be that there could be a conflict with some security filters on your mail server, to avoid emails from JotForm being blocked you could set up your own sender email address and use your mail server info, this guide will help you to do it: How-to-Setup-SMTP-for-a-Form

    Hope this helps.