What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Increase file upload limit with upgraded plan

    Asked by HarvardComms on December 21, 2016 at 11:54 AM

    I've been searching for an answer on how to increase the file upload limit, but all of the answers I've found said that there's a limit with the free plan. I have the silver plan which has 100GB storage. Is there any way I could increase the file upload limit? I would like to use the form so external users can upload larger files for my team to access.

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    JotForm Support

    Answered by Charlie on December 21, 2016 at 12:28 PM

    Hi,

    You can change the allowed maximum file size limit in your file upload field by following this guide: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit 

    The "Upload Space" limit in your account is the total upload storage size of all the file uploads of your submissions.

    Let us know if that works.

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    Answered by HarvardComms on December 21, 2016 at 12:51 PM

    Thanks so much, Charlie. I did follow those directions, and I entered a value higher than 1GB without any error message in the form editor, but I tested with a larger file and it said the upload failed. Is there truly no way to increase the 1GB limit, even with 100GB of storage space? Splitting the files and uploading each individually would be too cumbersome for our purposes. I connected our Google account with 15GB, too, but I guess that doesn't make a difference? This limitation is quite restricting, but let me know if there's something I'm missing. Thank you again, I appreciate your time.

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    JotForm Support

    Answered by Charlie on December 21, 2016 at 01:05 PM

    Unfortunately, as mentioned in the guide I shared, the maximum file size you can upload on a submission is 1 GB. Uploading large files via the file upload field is quite prone to failing due to the timeouts and connection issues. 

    You could try using the file upload widgets that are currently listed on this page: https://widgets.jotform.com/category/file_upload. To add a widget on your form, you can follow the steps here: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form 

    Let us know if that helps.