What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving submission emails?

    Asked by metrowestymca on January 05, 2017 at 10:45 AM

    We are having an issue with form "MetroWest YMCA Camp Returning Staff Application 2017" not sending to the person in the email notification recipient list (kmratcliffe@).  She has received forms via JotForm before so we know that works.  It's not hitting quarantine, spam or junk folders (check a bunch of times), and I'm receiving them to my email just fine (sumbel@).  

    Additionally, answers to the last question on the form doesn't show up when viewing submissions or when exporting the form as a PDF.  They only way we can see what the permission selected was by hitting "Edit" and then view in the edit window.
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    JotForm Support

    Answered by Nik_C on January 05, 2017 at 11:54 AM

    I checked the email associated with your form and it ended in the Bounce list, the reason is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed it from the Bounce list so the submissions will go through now. Please check this guide on how to prevent such problems. Also, you can check if the email is in the Bounce list by using this guide.

    Regarding your second question I opened a separate thread and we'll attend it here.

    If you have any additional questions please let us know.
    Thank you!