- gettestarAsked on January 09, 2017 at 08:55 AM
There was a pop up that said my email address is on a "bounce list" and to change it, but this is the correct email address. firstname.lastname@example.org
What should I do?
Thanks for your help,
- JotForm SupportcandyAnswered on January 09, 2017 at 09:31 AM
As I have seen you had already removed your email email@example.com from our bounce list.
If your email stays in our bounce list, you are not able to receive any emails such as submissions from our side. You have 2 options, you do not have to change your email, you can simply remove your email from the bounce list also.
Moreover, you can check if your email is in our bounce list or not as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, please check related guide for more detailed information about preventing bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
As I have seen there is no problem in your account now.