What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can we make our form responsive?

    Asked by Tabbitt on January 09, 2017 at 11:28 AM

    I selected 'Make this form responsive' under 'Form Layout' under 'Design' and saved the form but it's still not showing up as responsive on my iPhone. The layout is wonky on mobile.

    How can I make the form mobile friendly/responsive? We are needing to send out the form this morning so looking forward to hearing from you.



    Page URL:

  • Profile Image

    Answered by KadeJM on January 09, 2017 at 01:20 PM

    From what I can see you're having some trouble with your form not displaying very responsive on mobile devices after using the mobile responsiveness option and we do apologize about that.

    Unfortunately, some fields don't always work exactly as they should depending on several things so in these cases we have to apply further adjustings using additional injected css to tweak it better.

    I've taken a look at your form on my iPhone 6and found it appears to be relatively mobile responsive on my end except for the top and bottom fields which were cut off though I see your screenshot is different.

    It seems you are using iOS as well, correct?

    Are you still seeing it like that on your end per your screenshot?

    May we know what device and iOS Version you are using?

    This will help us to figure out how to go about fixing this problem a little more accurately.


  • Profile Image

    Answered by Tabbitt on January 09, 2017 at 01:44 PM

    Hi Kade,

    Thanks for your response. I am still seeing the jotform as per my screenshot. I am using iPhone 6, iOS 10.2.

    I'm not familiar with CSS coding so any help you are able to provide to ensure the jotform is optimally viewed on mobile, would be appreciated.



  • Profile Image
    JotForm Support

    Answered by BJoanna on January 09, 2017 at 04:33 PM

    I have tested your form on my Samsung galaxy S4 and I was able to replicate same issue like on screenshot you provided. I also noticed that PDF Embedder widget is not responsive.

    Please add Mobile Responsive widget to your form to resolve the issue with PDF Embedder widget.

    How to Add a Widget to your Form?

    And to resolve issue with Heading image and heading text add this CSS code:

    @media screen and (min-width: 10px) and (max-width: 480px){

    img.header-logo-left {

    width : 130px !important;

    }.header-logo-left {

    width : 130px !important;


    How to Inject Custom CSS Codes

    After you add mentioned code you form should look like this. 

    Here is my cloned form: https://www.jotformpro.com/form/70086423453958 

    Feel free to test it and clone it

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by Tabbitt on January 10, 2017 at 03:04 PM

    This worked perfectly! Thanks so much for your help.



  • Profile Image
    JotForm Support

    Answered by BJoanna on January 10, 2017 at 04:21 PM

    You're welcome.

    Feel free to contact us if you have any other questions or issues.