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How to prevent email bouncing?Asked by jpl1953 on January 10, 2017 at 08:20 AM
I am being told that my staff emails are going into a jot form blacklist - what can I do to stop this happening
We all use Office 365 and all emails are to our own domain e.g. firstname.lastname@example.org
We're sorry for the inconvenience you have.
First of all, you should check which email addresses exactly have been bounced as you can see the screenshot below of your account history:
After copying the emails in the bounce list, you can check and remove them from the bounce list as you can see the screenshot below:
Please find the following document for further information related this issue: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, please check related guide for more detailed information about preventing bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If you need further assistance, do not hesitate to contact us.