How to prevent email bouncing?

  • Profile Image
    jpl1953
    Asked on January 10, 2017 at 08:20 AM

    I am being told that my staff emails are going into a jot form blacklist - what can I do to stop this happening

    We all use Office 365 and all emails are to our own domain e.g. joe@habcentre.org

  • Profile Image
    candy
    Answered on January 10, 2017 at 09:18 AM

    Hello,

    We're sorry for the inconvenience you have.

    First of all, you should check which email addresses exactly have been bounced as you can see the screenshot below of your account history:

    After copying the emails in the bounce list, you can check and remove them from the bounce list as you can see the screenshot below:

    Please find the following document for further information related this issue: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, please check related guide for more detailed information about preventing bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

     

    If you need further assistance, do not hesitate to contact us.

     

    Thank you.