What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce LIst

    Asked by bindasradio on January 10, 2017 at 02:50 PM

    I have a specific email that goes in my bounce list every other day.
    Any resolution?


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    JotForm Support

    Answered by BDAVID on January 10, 2017 at 04:40 PM

    Go to your spam folder, and if you find a JotForm email mark it as NOT SPAM. If the bouncing issue continues, we recommend you to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if you need more help.