- GrandlodgealaskaAsked on January 10, 2017 at 05:21 PM
I created a jotform for my client over a year and it has been working fine since. All of a sudden, my client is only getting some of the forms users are submitting. Can you tell me where to look to confirm where the forms are going when a user hits submit? I checked the form and the button itself - it showed me everything but where the information goes after hitting submit. Or can you check and see what the problem may be? Forms should go to firstname.lastname@example.org. When I signed in to my account, I got a pop up that said the email address on file (also email@example.com) was on your bounce list. I clicked for it to be removed. Could that have been causing the problem?
The form is on a password protected page. Do you need to see the form on the site itself to investigate?
- JotForm SupportChriistianAnswered on January 10, 2017 at 09:52 PM
Please let me inform you that submitted forms will always go to the jotform submissions page. Your client was unable to receive the email notifications for these submissions because their email address was added to the bounce list.
Since you have now removed the address from the bounce list, the next email notifications should be sent successfully to firstname.lastname@example.org.
To check in case an address is in the bounce list, you may refer to our guide here: How to Remove Your Email Address from Bounce List. To prevent further bouncing issues, please see this guide: How to Prevent Email Bouncing Related Issues