What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can the form submission email be sent secure or using TLS?

    Asked by cpayne0 on January 12, 2017 at 05:28 PM

    in the event PHI or PII is containe?

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    JotForm Support

    Answered by jonathan on January 12, 2017 at 08:59 PM

    All form submissions are now using secure layer by default.

    User guide: https://www.jotform.com/help/63-How-do-I-Receive-SSL-Submissions

    You can read more for details in our JotForm blog here.




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    Answered by cpayne0 on January 23, 2017 at 12:45 PM
    Thank you for the response. Can you elaborate specifically on the email transmission of the form. I understand the form itself is secure but what about the email transmission of that form? Does it use TLS or something similar?
    Thank you.
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    JotForm Support

    Answered by jonathan on January 23, 2017 at 01:57 PM

    The SSL  forms uses TLS encryption already. Here's an example of it:

    The email notification are securely sent by our email servers.

    However, if you wish to send them using your own email address or perhaps using your own SMTP servers, you can do that by following this guide: 


    I hope this is more clearer now. Let us know how can we be of further assistance.