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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I did not receive my Notification e-mails

    Asked by gettoss on January 18, 2017 at 03:41 AM

    i made a form from month ago and it was working fine .. and it stopped working now .. my emails doesn\t recive any mail from the form\s submissions .. my form name is "نموذج طلب الطباعة - فرع الرياض"  and i still didn\t exceed my 10k submissions monthly 

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    JotForm Developer

    Answered by Helen on January 18, 2017 at 05:43 AM


    Thank you for contacting us and sorry for this inconvenience.

    I have checked your form and form's recipient addresses. Your recipient address that "networkninja@outlook.sa", "alreaaiaa5@outlook.com" and "alreaaiaa6@outlook.com" were in our Bounce list. As you can see below screenshots:


    I have removed these e-mail from our Bounce List. You can receive your Notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 



    In addition to this, if the issue continues or if you do not want our email addresses noreply@jotform.com or noreply@formresponse.com to be set up as the Sender E-mail, then you can use your own mail servers as the sender address. In order yo use your own mail server, you will need to setup SMTP sender on the form. The bounce messages will be processed by your mail server, in this case, so the email addresses will not be added to our bounce list.

    Here's a guide with further details about this option: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Please let us know if you need any further assistance.