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    My form email comes with table formats in MS Outlook/Office 365

    Asked by JodiBaer on January 23, 2017 at 11:52 AM

    Any idea what happened/how I can correct the email that I am receiving from our Jot Form Donation Form? The data became scrambled when receiving into Outlook 365, where previously it was not. I have attached screenshots. 

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    JotForm Support

    Answered by Welvin on January 23, 2017 at 01:44 PM

    I think this is because of its current format, looks like a plain text. I would suggest re-creating your form email to fix the problem.

    Delete the current email (https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder).

    Create a new one (https://www.jotform.com/help/25-Setting-Up-Email-Notifications).

    Please try that and let us know if the issue persists.