Autoresponder email not sending out

  • Profile Image
    thelittleyurtmeadow
    Asked on January 24, 2017 at 04:59 AM

    Hi, 

     

    My autoresponder email has stopped sending to our customers. 

     

    Can you look into why please?

  • Profile Image
    liyam
    Answered on January 24, 2017 at 05:18 AM

    Hello,

    I checked your email history but so far I do not see any emails which failed. You can tell your users to check their spam folder for possibilities of the emails to have landed there.

    You can also check your email history by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you have questions, feel free to let us know.

    Thanks.

  • Profile Image
    thelittleyurtmeadow
    Answered on January 24, 2017 at 06:45 AM
    HI,

    I’ve checked and it does go into junk folder, however; it seems it’s doing this as the reply email now comes from jotform not litttlyurtmeadow.

    Why has this changed?

    ...
  • Profile Image
    thelittleyurtmeadow
    Answered on January 24, 2017 at 07:45 AM
    HI,

    I’ve checked and it does go into junk folder, however; it seems it’s doing this as the reply email now comes from jotform not litttlyurtmeadow.

    Why has this changed?

    ...
  • Profile Image
    Kevin_G
    Answered on January 24, 2017 at 07:51 AM

    I have checked your form and the reply-to email address is empty: 

    You need to set up a reply-to email address from a field in your form, if this field is removed then the reply-to email will be removed as well from the wizard, though it will be the same as the sender. 

    I have also noticed you're using a custom sender email address which works fine: 

    Reply-to email: 

    Please, check this guide, though it is for bouncing it may also help to avoid emails being sent to the spam folder: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    Hope this helps. 

  • Profile Image
    Boris
    Answered on January 24, 2017 at 10:45 AM

    Apologies for the spam message posted by user "پرورش قارچ", it has been deleted, and they have been banned. Thank you.