What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    None of my confirmation emails are being sent.

    Asked by TranontCanada on January 27, 2017 at 11:07 PM

    Are you having any issues with sending out confirmation emails and forwarding the info entered today?  On our tranont-merchant.ca form, I have not received ANY emails today.  I can't even forward the PDF to myself....

    I rely on these to forward the referrals to the sales people.


    Please help as soon as possible.

    Page URL:

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    JotForm Support

    Answered by liyam on January 28, 2017 at 06:37 AM


    I reviewed your email history and found two emails landing in our bounce list. This happens when your mail server decides suddenly to simply reject emails coming from JotForm. On your case, your email server blocked JotForm and as a result, our system prevented further issues that may arise in terms of email reputation in relation to email networks.

    Here are the email addresses and the reason given by your mail server:


    Reason(s) : smtp; Your email to group was rejected due to spam classification.

    I have now removed the email from the bounce list. Please observe if you are to receive emails the next time you receive a submission. You may also review your email history following the steps from this guide:  https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If the problem persists, you might want to contact your email service provider and ask from them the possibility of whitelisting emails coming from JotForm.

    You can also try setting up an SMTP email on your account and use that as email sender for your email alerts. You can check this guide to learn how to setup SMTP on your JotForm account: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    If you have questions, please let us know.