What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    User is not receiving emails.

    Asked by kendrastauffer on January 30, 2017 at 06:20 PM

    My user amcbrown@aol.com is not receiving emails. Can you please check the bounce/blacklist.





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    JotForm Support

    Answered by Chriistian on January 30, 2017 at 09:03 PM

    The email address was indeed in the bounce list. I have now removed it from the list so the next notifications should send successfully. 

    In case you experience any issues, you may follow this guide on How to Remove Your Email Address from Bounce List. To prevent bouncing issues, please see here: How to Prevent Email Bouncing Related Issues