We have not got at responsmail sine 2017-01-05

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    Asked on January 31, 2017 at 04:28 AM

    We have not got at responsmail sine 2017-01-05

    This do not happen at all of our forms.


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    Answered on January 31, 2017 at 04:48 AM


    I checked your email activity history and found the following to be in our bounce list:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    Reason(s) : smtp; 550-5.7.1 Spam detection software, running on the system

    The bounce list inclusion happens when the mail servers decide to block emails coming from us. This is a preventive measure to ensure that our mail server's reputation shall not further be affected by such blockage in relation to other email delivery networks' filters.

    I have now removed the email from the bounce list so it should start delivering emails again to your email addresses. Please observe if you are still having email delivery issues right after this response.

    If possible, you can also try setting up and use one of your email addresses as sender address via SMTP here in your JotForm account. You can check this guide for more information: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    You can also review your email activity history from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you have questions, please let us know.