What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not receiving the jotform questionnaire from our website www.epichealth.pro

    Asked by James Mawdsley  on February 02, 2017 at 05:31 AM

    We have forgotten the password for our jotfrom account. When we attempt to reset the password it states successfully sent, yet we have not received an email to the email registered with Jotform which james@bodyatwork.co.uk


    Thanks for your help in resolving.



    Page URL:

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    JotForm Support

    Answered by Kevin_G on February 02, 2017 at 06:01 AM

    This is because your email address is in our bounce list, I have already removed it so you can receive the email with reset instructions now. 

    This was also the reason why you were not receiving submissions as you're using the same email address as recipient in your form. 

    Please, check this guide to know how to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You may also check and remove an email address from our bounce list by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Hope this helps. 

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    Answered by James Mawdsley  on February 02, 2017 at 08:45 AM
    Thank you for fixing the issue Kevin, most appreciated.

    Kind regards,
    James Mawdsley
    Fitness & Lifestyle Coach
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