We are not receiving the jotform questionnaire from our website www.epichealth.pro

  • Profile Image
    James Mawdsley 
    Asked on February 02, 2017 at 05:31 AM

    We have forgotten the password for our jotfrom account. When we attempt to reset the password it states successfully sent, yet we have not received an email to the email registered with Jotform which james@bodyatwork.co.uk

     

    Thanks for your help in resolving.

     

    James

  • Profile Image
    Kevin_G
    Answered on February 02, 2017 at 06:01 AM

    This is because your email address is in our bounce list, I have already removed it so you can receive the email with reset instructions now. 

    This was also the reason why you were not receiving submissions as you're using the same email address as recipient in your form. 

    Please, check this guide to know how to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You may also check and remove an email address from our bounce list by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Hope this helps. 

  • Profile Image
    James Mawdsley 
    Answered on February 02, 2017 at 08:45 AM
    Thank you for fixing the issue Kevin, most appreciated.

    Kind regards,
    James Mawdsley
    Fitness & Lifestyle Coach
    logo-header
    http://www.epichealth.pro/
    th8CG6QSMV icon-twitter untitled

    ...