- James MawdsleyAsked on February 02, 2017 at 05:31 AM
We have forgotten the password for our jotfrom account. When we attempt to reset the password it states successfully sent, yet we have not received an email to the email registered with Jotform which email@example.com
Thanks for your help in resolving.
- JotForm SupportKevin_GAnswered on February 02, 2017 at 06:01 AM
This is because your email address is in our bounce list, I have already removed it so you can receive the email with reset instructions now.
This was also the reason why you were not receiving submissions as you're using the same email address as recipient in your form.
Please, check this guide to know how to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
You may also check and remove an email address from our bounce list by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.
- James MawdsleyAnswered on February 02, 2017 at 08:45 AMThank you for fixing the issue Kevin, most appreciated.
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