Why are pictures not working?

  • Profile Image
    Skynmen
    Asked on February 08, 2017 at 10:11 PM

    I built an application and the pictures are not able to be loaded in the email

  • Profile Image
    liyam
    Answered on February 09, 2017 at 12:44 AM

    Hello,

    By saying not able to be loaded in the email, are you trying to show the image of the submissions on the email? If so, you check this guide for more information: https://www.jotform.com/help/405-How-to-display-uploaded-image-in-the-form-emails-or-thank-you-message

    If this is not what you mean, please let us know.

    Thanks.

  • Profile Image
    Skynmen
    Answered on February 09, 2017 at 11:45 AM
    I created an application. When I tested it by filling it out, i uploaded
    pictures. When I try to open the images in my GMail account they are
    unable to be viewed. I looked at the info above, and I cannot see where I
    would find that on the website. So It is and isnt what I mean
    ...
  • Profile Image
    ashwin_d
    Answered on February 09, 2017 at 01:09 PM

    Hello Skynmen,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and the submission email should display the images correctly.

    I would suggest you to please share a screenshot of the email you have received which is not displaying the images and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033

    Please note that you can anytime go to your form's submission page and view the images/uploads you have received in submission. You may like to take a look at the following guide which should help you view submissions:  https://www.jotform.com/help/269-How-to-View-Form-Submissions

    We will wait for your response.

    Thank you!

  • Profile Image
    Skynmen
    Answered on February 09, 2017 at 07:45 PM
    I'm attaching an image of what I get in gmail when I click on the image.
    They open in jotform. Just not gmail
    ...
  • Profile Image
    jonathan
    Answered on February 09, 2017 at 10:52 PM

    The support forum is not capable of attachment within the message. We're not able to see the image you mentioned. 

    Please follow the steps here on how you can include screenshot/image in your message.

    1. Click on Insert/Edit image button

    2. Click on the "Upload" button

     

    3. Click on Choose File and look in your local folders.

    4. Click on Submit

     ---

     

    We will wait for your response.