What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are pictures not working?

    Asked by Skynmen on February 08, 2017 at 10:11 PM

    I built an application and the pictures are not able to be loaded in the email

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    JotForm Support

    Answered by liyam on February 09, 2017 at 12:44 AM


    By saying not able to be loaded in the email, are you trying to show the image of the submissions on the email? If so, you check this guide for more information: https://www.jotform.com/help/405-How-to-display-uploaded-image-in-the-form-emails-or-thank-you-message

    If this is not what you mean, please let us know.


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    Answered by Skynmen on February 09, 2017 at 11:45 AM
    I created an application. When I tested it by filling it out, i uploaded
    pictures. When I try to open the images in my GMail account they are
    unable to be viewed. I looked at the info above, and I cannot see where I
    would find that on the website. So It is and isnt what I mean
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    JotForm Support

    Answered by ashwin_d on February 09, 2017 at 01:09 PM

    Hello Skynmen,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and the submission email should display the images correctly.

    I would suggest you to please share a screenshot of the email you have received which is not displaying the images and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033

    Please note that you can anytime go to your form's submission page and view the images/uploads you have received in submission. You may like to take a look at the following guide which should help you view submissions:  https://www.jotform.com/help/269-How-to-View-Form-Submissions

    We will wait for your response.

    Thank you!

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    Answered by Skynmen on February 09, 2017 at 07:45 PM
    I'm attaching an image of what I get in gmail when I click on the image.
    They open in jotform. Just not gmail
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    JotForm Support

    Answered by jonathan on February 09, 2017 at 10:52 PM

    The support forum is not capable of attachment within the message. We're not able to see the image you mentioned. 

    Please follow the steps here on how you can include screenshot/image in your message.

    1. Click on Insert/Edit image button

    2. Click on the "Upload" button


    3. Click on Choose File and look in your local folders.

    4. Click on Submit



    We will wait for your response.