- franzarachAsked on February 20, 2017 at 02:58 PM
upon my recent login, I got a message that my contact email: firstname.lastname@example.org is on a bounce list? Can you please specify which bounce list is it, and how did it get there and how do I get it off that list?
Thank you for your help in advance.
- AIDANAnswered on February 20, 2017 at 04:29 PM
Hi Zlatko, thank you for contacting us.
We have tried to provide as much information as we could on the bounce list, why emails get included into it, and how to remove an email address from the bounce list in this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
I have removed your email address from the bounce list, so it should be receiving emails properly from now on. You do not have to perform any action.
For more information on how to prevent email bouncing related issues, please see https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If you need further assistance please let us know. We will be happy to help. Thank you.