What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How does jotform storage works

    Asked by trima on February 20, 2017 at 07:15 PM
    Would the file upload features by users of the form be able to store the uploaded files on our server or would they still go to the 1TB storage associated with a gold account?
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    JotForm Support

    Answered by jonathan on February 20, 2017 at 08:50 PM

    I suggest you review our user guide about it here : Understanding-Your-Account-Usage-Limits

    For the uploaded file, it will always have a copy of the file first in our server. This mandatory since you were using our service. 

    But if you do not want the file to be stored on our side, you can always delete the uploaded file. Be sure to get your copy first of the file though before you remove them so that you will not loose your data.

    You can review the user guides below on how to:

    #1 How-to-Download-the-Submission-Files

    #2 How-to-Delete-Form-Submission-Data

    You can also use integration to 3rd party service that host uploaded file like Dropbox, Google Drive, or use your own FTP service.

    Let us know if you need further assistance.

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    Answered by trima on February 24, 2017 at 06:39 PM

    So, I we integrate with a 3rd party service, will the file(s) still reside on your server or just naturally flow to our FTP server?

     

    Thanks.

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    JotForm Support

    Answered by jonathan on February 24, 2017 at 09:55 PM

    It will first have a copy on our server then it will also make a copy on your FTP server or to the 3rd party service integration you used.

    You will need to initiate the deletion of the file in the JotForm server. 

    Let us know if still not clear.

    Regards.