Why I'm not receiving submission emails?

  • Profile Image
    Marisca 
    Asked on March 01, 2017 at 12:49 AM

    We have been using JotForms to receive online applications for our degrees and we were receiving them up earlier this week. We just realised through doing a test again that they are no longer coming through to our email address.

    Now we have no way of tracking who has applied or how many students. The web designer used Jotform on wordpress, but has not supplied us with the login details for Jotforms. 

    Where would these application be going or stored at the moment? Is there anyway of retrieving them?

     

    Any help with this would be greatly appreciated.

     

    Kind regards,

    Marisca

  • Profile Image
    Nik_C
    Answered on March 01, 2017 at 05:13 AM

    Hello Marisca,

    I wasn't able to find the account that is registered under your email, so I couldn't check your email. 

    But here is the guide on how to check if your email ended in the Bounce list and to remove it: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, you can refer to this guide on how to prevent this kind of issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If the issue persists please provide the account username so we can check further.

    Thank you!