What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment not going through

    Asked by rsolveira on March 14, 2017 at 08:09 PM

    On this form..Stratford Animal Rescue Society 12th Annual Fall Festival to Benefit Animals Vendor Registration

    Registrations are going through and people are not paying. How can I fix this?

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    JotForm Support

    Answered by Chriistian on March 15, 2017 at 02:07 AM

    There are some cases that the user abandoned the page or close the browser after they are being directed to the PayPal checkout page.  If that happens, they will not continue the payment process and it will be marked as an Incomplete Payment. You can view it from your Submission Page. Here's the guide on How to view incomplete payments.

    To know more about Paypal Incomplete Payments, please refer to this guide: Paypal Incomplete Payments FAQ.

    Let us know if you need further assistance.