Payment not going through

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    rsolveira
    Asked on March 14, 2017 at 08:09 PM

    On this form..Stratford Animal Rescue Society 12th Annual Fall Festival to Benefit Animals Vendor Registration

    Registrations are going through and people are not paying. How can I fix this?

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    Chriistian
    Answered on March 15, 2017 at 02:07 AM

    There are some cases that the user abandoned the page or close the browser after they are being directed to the PayPal checkout page.  If that happens, they will not continue the payment process and it will be marked as an Incomplete Payment. You can view it from your Submission Page. Here's the guide on How to view incomplete payments.

    To know more about Paypal Incomplete Payments, please refer to this guide: Paypal Incomplete Payments FAQ.

    Let us know if you need further assistance.
    Regards.