What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms Not Being Allowed To Be Submitted

    Asked by i969e7 on March 14, 2017 at 08:16 PM

    So far today we've had 3 customers say they could not either upload a document on our "Shopping Cart" form and or the "Invoice" form. Are there any known issues with documents not being able to be uploaded? They tried using different browers, computers, and operating systems. They also cleared out their cache and cookies.

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    JotForm Support

    Answered by John_Benson on March 15, 2017 at 02:20 AM

    Hi, I did a test submission on both forms. I was able to submit and upload a file properly. I didn't encounter any issue or problem uploading files. I also checked the email history logs and I can see that you have receive the test submissions with the attachment file. Here's a guide: How-to-View-All-Your-Form-Email-History

    Related guides:

    I have cleared your form cache to be refreshed on our server. Please get back to us if the issue persists, so we can investigate it further.