What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are not sending submission emails after it is submitted.

    Asked by h2oform on March 16, 2017 at 09:08 AM

    MY FORMS check in check out - all of them - don't send emails to programmed recipients when a data entry has been done.

    This has been happening for a while now, it's not new.

     

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 16, 2017 at 12:13 PM

    Hello h2oform,

    Upon checking in your form, I found that your email address maksym@h2o.ca and  ended up in our bounce list for following reasons:

    Result: 

    maksym@h2o.ca is IN 

     the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

     

    Result: 

    catherine@h2o.ca is IN 

     the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

     

    That is the reason why you were not receiving submission emails from your form. I have removed your email address from our bounce list and it should wok fine now. I would suggest you to please test your form again and get back to us if the issue persists.

    Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you:  https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If the issue persists,  I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!