- JotForm Supportashwin_dAnswered on March 28, 2017 at 01:59 PM
I did check your last edited form and it seems your email address firstname.lastname@example.org ended up in our bounce list for following reasons:
email@example.com is IN
the bounce list
Reason(s) : smtp; 553 Your IP [188.8.131.52] is on one or more DNS
I have removed your email address from our bounce list and it should wok fine now. I would suggest you to please test your form again by submitting your form and see if you receiving submission emails successfully.
Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
If the issue persists, I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form