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    Why is my email in your bounce list?

    Asked by Luchky on March 28, 2017 at 11:16 AM Page URL:
    https://www.jotform.com/build/63536949653167

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    JotForm Support

    Answered by ashwin_d on March 28, 2017 at 01:59 PM

    Hello Luchky,

    I did check your last edited form and it seems your email address scott@x3sports.com  ended up in our bounce list for following reasons:

    Result: 

    scott@x3sports.com  is IN 

     the bounce list 

    Reason(s) : smtp; 553 Your IP [209.126.123.106] is on one or more DNS

    I have removed your email address from our bounce list and it should wok fine now. I would suggest you to please test your form again by submitting your form and see if you receiving submission emails successfully.

    Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you:  https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If the issue persists,  I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!