Some of my submissions are missing

  • Profile Image
    rlr2108
    Asked on March 28, 2017 at 06:55 PM

    Hello,

     

    I noticed one of our Jot forms we are missing submissions. We should have had about 18 in total and only see 2. Could you please help with this and explain what went wrong? See attached image to help with issue. Thanks!

     

     

    Best,

    Hector G.

  • Profile Image
    amy
    Answered on March 29, 2017 at 02:05 AM

    Hi,

    I inspected your form analytics, history logs of submission deletions and also premium subscriptions. I cannot find any logs for submission deletions. However, when I check your premium account subscriptions, I find that your account has been downgraded to the FREE plan occasionally. In this process, you might have exceeded to limits of the FREE plan. 

    If a Jotform user exceeds the limit of submission storage, old submissions are deleted automatically in order to receive new ones. 

    As a result, your old submissions have been deleted when your account was in the FREE plan. I would like to recommend you to integrate your forms with applications such as Google Drive, Dropbox etc. Thus, you can backup your submissions via your 3rd party applications. 

    How to Integrate a Form with Google Drive

    Upload to Dropbox with JotForm

    If you need further assistance, please let us know.

    Thank you.

    Kindest Regards.