What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I cannot upgrade my account by using Credit Card?

    Asked by standrewsturi on March 29, 2017 at 04:01 AM

    Hi I would like to upgrade and pay via credit card without having to open a paypal account.

    Page URL:

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    JotForm Support

    Answered by olivia on March 29, 2017 at 05:24 AM


    You need to upgrade your account from your Account > Upgrade page. Please look at the following image. You have only two options. PayPal and Check/PurchaseOrder/Wire Transfer.

    We are sorry for the issue but unfortunately there are some regional restrictions for the Credit Card option. It is seen that we cannot offer this option to you.

    In this case, you have Check/PurchaseOrder/Wire Transfer option if you still don't want to use PayPal.

    Please follow the guides below:



    If you need any other details, please feel free to let us know.