What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I manually enter a form on someone's behalf?

    Asked by NeedhamCraftFair on March 29, 2017 at 10:30 AM

    We are all electronic - and we have a charge of $10.  I have one manual entry where I want to input the information and not have a charge.  Can I do that as an owner of the form?

    Page URL:
    https://www.jotform.com/build/63185195441963

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    JotForm Support

    Answered by Jan on March 29, 2017 at 01:05 PM

    I can see that you are using PayPal integration. You can complete the form and hit the submit button. After that, you will be redirected to the PayPal checkout page. In the checkout page, don't proceed with the payment. 

    If you go to your Submissions page, you'll an "Incomplete Payment". This happens when the user did not continue with the payment after hitting the Submit button. Here's a guide: How-to-view-incomplete-payments.

    If you complete the submission, it will be treated as a regular submission. No payment was made but the form submission will appear in your Submissions page.

    For more information about incomplete payment, please check this guide: Paypal-Incomplete-Payments-FAQ

    Hope that helps. Thank you.