What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is not working properly

    Asked by cealsports on March 29, 2017 at 02:14 PM
    Page URL:

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    JotForm Support

    Answered by John_Benson on March 29, 2017 at 04:04 PM

    Your account got automatically suspended by our anti-phishing filter tool. I checked your form and I can see you're asking for credit card information using a basic field which is against our terms of use

    I have removed the guilty fields so I can activate your account back in good status.

    If you want to ask for payment, please use our payment gateway tools. Here are some helpful guides to get you started:


    Hope that helps. If you need further assistance or have questions, please contact us again. Thank you.