- FilasolAsked on March 31, 2017 at 04:26 PM
I have a robust form named as 'Filasolution' here: https://eu.jotform.com/build/63073762797367
The email notification worked correctly until my last editing of form.
(I just fixed some translations and labels)
Then email notifications stopped, I don't get any email from JotForm's system.
The submissions are OK, I can synchronize them by Google Sheets.
I removed my notification from "E-MAIL" window and reset it again - but nothing happens, emails don't come to my box.
How can I restore this service?
(Now I have to synchronize my db with Google more times per day to see, have I any new response or not...)
- SvenAnswered on March 31, 2017 at 05:22 PM
I have just checked your form, the email address that you're using for the notification is in the bounce list. This is caused by a number of reasons, usually because your mail service provider is rejecting messages due to suspected spams.
To remove yourself from the bounce list, please refer to this guide:
Also, please refer to this guide to prevent this issue from happening in the future:
- FilasolAnswered on April 01, 2017 at 06:09 AM
Thank you, Sven.
I removed my email from bounce list, but I really don't understand.
I use this box in the last 5 years without trouble and all of submission has been arrived in early time (not to spam folder etc.).
I hope, this situation won't repeat.
Have a nice day
- CharlieAnswered on April 01, 2017 at 10:55 AM
Thank you for updating us, Laci. Please do also take time to check this link that was previously shared by my colleague: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues. As mentioned, removing the email address in the bounce list does not guarantee that the problem may not happen again. The recipient's address is added in our bounce list for a number of reasons, but mostly it is because that your email provider refused to receive the email or has blocked us directly.
I hope that helps.