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  • Profile Image

    Email notification is not working for me

    Asked by Filasol on March 31, 2017 at 04:26 PM

    Hi,

     

    I have a robust form named as 'Filasolution' here: https://eu.jotform.com/build/63073762797367

    The email notification worked correctly until my last editing of form.
    (I just fixed some translations and labels)

    Then email notifications stopped, I don't get any email from JotForm's system.
    The submissions are OK, I can synchronize them by Google Sheets.

    I removed my notification from "E-MAIL" window and reset it again - but nothing happens, emails don't come to my box.

    How can I restore this service?

    (Now I have to synchronize my db with Google more times per day to see, have I any new response or not...)

    Thanks

    Laci

    Page URL:
    https://eu.jotform.com/build/63073762797367

  • Profile Image
    JotForm Support

    Answered by Sven on March 31, 2017 at 05:22 PM

    I have just checked your form, the email address that you're using for the notification is in the bounce list. This is caused by a number of reasons, usually because your mail service provider is rejecting messages due to suspected spams. 

    To remove yourself from the bounce list, please refer to this guide:

    How to Remove Your Email Address from Bounce List

     

    Also, please refer to this guide to prevent this issue from happening in the future:

    How to Prevent Email Bouncing Related Issues

     

    Thank you.

  • Profile Image

    Answered by Filasol on April 01, 2017 at 06:09 AM

    Thank you, Sven.

    I removed my email from bounce list, but I really don't understand.
    I use this box in the last 5 years without trouble and all of submission has been arrived in early time (not to spam folder etc.).
    I hope, this situation won't repeat.

    Have a nice day

    Laci

  • Profile Image
    JotForm Support

    Answered by Charlie on April 01, 2017 at 10:55 AM

    Thank you for updating us, Laci. Please do also take time to check this link that was previously shared by my colleague: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues. As mentioned, removing the email address in the bounce list does not guarantee that the problem may not happen again. The recipient's address is added in our bounce list for a number of reasons, but mostly it is because that your email provider refused to receive the email or has blocked us directly. 

    I hope that helps.