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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not reciveing submissions

    Asked by palettepro on April 03, 2017 at 11:00 AM

    Hello , our form for career / job application form, is not being forward to our email (info@palette-pro.com). 

    I could only find it here on your website. Is there anyway we can have it forward to our email as it was being sent before?


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    Answered by Sven on April 03, 2017 at 11:42 AM

    The email address info@palette-pro.com is in the bounce list, this happens due to a number of reasons, usually because your mail service provider is rejecting emails due to suspected spam. 

    To remove yourself from the bounce list, please follow this guide:

    How to Remove Your Email Address from Bounce List

    To prevent this issue from happening in the future, please follow this guide:

    How to Prevent Email Bouncing Related Issues


    Thank you.